Question 1

Online Orders Information

Accepted Answer

Online Order Processing Procedure

Q: Lost and Found

Lost & Found Policy At Alien Fresh Jerky, we keep any lost and found items for a period of 30 days in our Lost &amp; Found bin. If you believe that you may have lost a personal article, you may call the store directly at (760) 733-4180, during business hours, and verify if your lost item has been found at the store. We do not ship personal items such as wallets, cellular phones, or anything which may contain personal private data. Wallets and Cell Phones If after 30 days no claim is made to a wallet or cellular phone, these items are then turned over to the local police authorities, and those items may be available for pick-up there.

If you recently placed an order on our website, here's what typically happens next.

Step 1: Your order is received.

We receive and process orders Monday through Friday, from 9 am to 5 pm PST. If you place your order before 11:00 am PST, and all items are available at the time of the order being placed, your order will ship that same day. Orders received after 11:00 am PST are received that same day, but processed the next business day, for example, if you place your order on a Friday after 11:00 am PST, your order will be processed the following Monday. The exception to this is when either that following Monday happens to be a Federal Holiday. If you happen to place an order on a Federal Holiday, your order will be received and you will receive a notification via email stating that we have received your order, but it will be processed on the next business day.

Step 2: Your order is processed, packaged, and shipped.

Once your order is processed and shipped, you will receive a confirmation email with tracking information for your order package. Typically it includes a link which you can follow and track your package. We use USPS Priority Service on orders of 3+ items, and we also use USPS First Class Mail with Tracking on orders of 2 items or less. If an order is over 12 items, we may end up using FedEx which would ensure a much faster shipment of your order as well.

Step 3: Your order is delivered.

Please read our [

Question 2

Contacting Us Via Email

Accepted Answer

We strive to serve everyone in the best way possible, this is why we when you contact us via email in reference to an issue, please be sure to be as specific as possible. Here are a few guidelines that will help speed up the process for your inquiry via email.

Concerning An Online Order

If you wish to reach out to us in regards to an issue with an online order, please be sure to include the following information with your email:

Subject Line: Issue with Online Order # (enter your order number here)
Be as specific as possible, for example, quantities, flavors, and any information that may help us get a better understanding of what happened
Where possible, please include images to help us better understand what happened

Please allow 48 hours for a reply. If you do not hear back from us within 48 hours, please check the FAQ page on our website (https://www.alienfreshjerky.com/pages/f-a-q), or our self-help desk (https://help.alienfreshjerky.com) as the concern may already be answered there. If your issue is still not resolved after checking our referenced pages, please call 877-254-3635, explain what happened, and a customer service representative will be able to assist in resolving the issue.

Concerning An Issue At Our Store in Baker, CA

If you wish to contact us via email regarding an issue that may have occurred at our store in Baker, CA, here are the guidelines for speedin

Question 3

Product Availability

Accepted Answer

Alien Fresh Jerky Store in Baker, CA

Our store in Baker, CA offers a vast variety of meat snacks including beef and turkey, as well as dried fruits and nuts (including a variety of flavored pistachios), candies, beverages, nostalgic sodas, T-Shirts, hats, hot sauces, honey, stuffed olives, souvenirs, and alien and ufo memorabilia. We have something for everyone!

Alien Fresh Jerky Online (our Online Store)

Currently we are only offering our beef jerky selection on our online store. All other products may be purchased at our flagship store in Baker, Ca.

Question 4

Hours of Operation

Accepted Answer

Baker, CA - Store Hours

Our store hours in Baker, CA, are seasonal and are subject to change without notice. To play it safe, here are the open hours that will not change:

7-Days A Week 8:00 am - 7:00 pm

Hours are in PST time zone. If you arrive between those times, there is a very high probability that we are open. Closing times vary throughout the year, again, due to seasonality and traffic, but typically we are open at least to 7:00 pm. The exception to this is Thanksgiving Day for which we close at 6:00 pm.

Customer Service Call Center

Our Customer Service toll-free service (877-254-3635) operates as follows:

Monday through Friday 9:00 am PST - 4:00 pm PST

Question 5

Shipping F.A.Q.

Accepted Answer

Last Updated: Friday, October 4, 2019 Previously Updated: Monday, August 12, 2019

This is an open article meaning that it will be updated as more information becomes available. Thank you.

Wrong Shipping Address Entered By Customer

** PLEASE PLEASE PLEASE DOUBLE CHECK AND VERIFY THAT YOUR SHIPPING ADDRESS IS CORRECT** BEFORE SUBMITTING YOUR ORDER

** WE ARE NOT RESPONSIBLE FOR UNDELIVERABLE ORDERS SHIPPED TO INCORRECT ADDRESSES** SUPPLIED BY YOU, THE CUSTOMER.

Please be aware that once you submit your order and it is paid for, YOU CANNOT UPDATE THE SHIPPING
ADDRESS ONCE YOUR ORDER IS COMPLETED AND YOU RECEIVE AN ORDER #. Please be sure to read our Shipping & Handling Policy for additional information. If the address on your order is incorrect, you are responsible for what happens to that order, and by paying for your order, you release us from any ship-ability issues that may arise from supplying an incorrect shipping address. If your order is returned to us because of an incorrect shipping address supplied by you, we will refund your order minus the shipping and handling charges as well as the payment processing fees charged, typically 3% of the entire order. If your order was eligible for free shipping, a $20 handling charge will be deducted from your refund, again, minus the 3% payment processing fees.

How much does shipping cost for online orders?

Orders that are $80.00+ pay no s

Question 6

Lost and Found

Accepted Answer

Lost & Found Policy

At Alien Fresh Jerky, we keep any lost and found items for a period of 30 days in our Lost & Found bin. If you believe that you may have lost a personal article, you may call the store directly at (760) 733-4180, during business hours, and verify if your lost item has been found at the store.

We do not ship personal items such as wallets, cellular phones, or anything which may contain personal private data.

Wallets and Cell Phones

If after 30 days no claim is made to a wallet or cellular phone, these items are then turned over to the local police authorities, and those items may be available for pick-up there.

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