We strive to serve everyone in the best way possible, this is why we when you contact us via email in reference to an issue, please be sure to be as specific as possible. Here are a few guidelines that will help speed up the process for your inquiry via email.

Concerning An Online Order

If you wish to reach out to us in regards to an issue with an online order, please be sure to include the following information with your email:

Subject Line: Issue with Online Order # (enter your order number here)
Be as specific as possible, for example, quantities, flavors, and any information that may help us get a better understanding of what happened
Where possible, please include images to help us better understand what happened

Please allow 48 hours for a reply. If you do not hear back from us within 48 hours, please check the FAQ page on our website (https://www.alienfreshjerky.com/pages/f-a-q), or our self-help desk (https://help.alienfreshjerky.com) as the concern may already be answered there. If your issue is still not resolved after checking our referenced pages, please call 877-254-3635, explain what happened, and a customer service representative will be able to assist in resolving the issue.

Concerning An Issue At Our Store in Baker, CA

If you wish to contact us via email regarding an issue that may have occurred at our store in Baker, CA, here are the guidelines for speeding up the process in order to help resolve the issue:

Step 1 - Go to our Contact Page on our website (link here: https://www.alienfreshjerky.com/pages/contact-us). If you need to send us a file attachement such as a copy of your receipt or picture in order to better explain what happened, you may do so at: contactus@alienfreshjerky.com.

Step 2 - Fill out the contact form completely. For your message, please be as detailed as possible, for example, if there was an issue with a transaction, please state the date and time, what happened, what was the issue, and if possible include any additional images, image of receipt, or anything that may help expedite the resolution of your issue.

Step 3 - Submit the information. Please allow 48-72 business hours for a response. Also be sure to check our F.A.Q section as well as our Self-Help Desk. If you do not receive a response within that time frame it may mean that your issue or question has been previously resolved and may already be in our Self-Help Desk (Self-Help Desk Link: https://www.alienfreshjerky.com/pages/contact-us). Please check there for additional information.
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